Stacie Josephine Hughes

Receptionist

Birmingham UK

About

I am a currently a receptionist with nearly 7 years’ experience in customer service. I employ excellent leadership skills, I have multi-tasking strength and I am a quick learning team member with a massive desire to learn new experiences.

Key Skills

The ability to form effective professional relationships with people from all levels.
Proficient in all areas of Microsoft Office, Excel, Word and PowerPoint.
Excellent Telephone Manner.
Excellent communication skills, both written and verbal.
Highly organised and with excellent time management skills.
Being able to build a good rapport quickly and genuinely.
Able to manage, organise and entertain clients.

Experience

05/10/2015- 15/11/2016

Receptionist at Genting International Casino

• Welcoming guests and members in a friendly manner
• Entering the members into the casino by swiping their card and changing the necessary details
• Creating new members using NEON and simple data entry
• Ensuring all the members that are not allowed to enter are informed and the situation is handled in a professional manner
• Educated customers on game rules and ‘trouble gambling groups’
• Direct contact with managers to let them know any changes
• Ensuring we are up to date with all procedure changes and action them efficiently
• Answering phone calls and phoning other branches
• Responding to all emails and sending emails to all Genting Casinos
• Make customer bookings for one of five restaurants
• Building a rapport with customers to ensure their return
• Say farewell to the customer on their exit

01/11/2013- 15/08/2015

Manager at Wilf Gilbert LTD

• Entering weekly sales and customer count sheets for review by management
• Handled cash and deposits using the proper accounting procedures and documentation
• Educated customers on game rules and ‘trouble gambling groups’
• Took and paid bets out
• Manually settling bets if the systems were to fail unexpectedly
• Processed customer transactions involving cash, card payments and Fixed Odds Betting Terminals (FOBT’s)
• Building a rapport to ensure customers return
• Dealt with law enforcement officers if needed

01/04/2012-01/11/2013

Sales assistant at Monsoon Accesorize

• Consulted with customers on the latest styles and trends
• Collaborated with customer service team member to provide exceptional service throughout the entire shopping and purchasing experience
• Completed shop floor replenishment to guarantee size availability and promoted customer satisfaction
• Processed an average of 100 transactions each day in a timely and professional manner
• Computed sales prices, total purchases and processed payments
• Completed returns thoroughly and independently
• Closed the entire shop and held keys

01/06/2010-01/02/2012

Sales assistant at JD Sports LTD

• Computed sales prices, total purchases and processed payments
• Maintained knowledge of current promotions, policies regarding payments and returns and security practices
• Answered customer questions and addressed problems and complaints in person or via phone
• Maintained visually appealing and effective displays for the entire shop
• Offered exceptional customer service to differentiate and promote the company brand